Managing alerts from desktop application dashboard

There are many ways to access rounds with alerts. Below are examples from the web application.

• By clicking the bell in the navigation bar that might or might not have a number circled in red for the number of active alerts that you have. This brings you to a list of rounds with alerts that are specifically meant for you to see (i.e. you were selected to be alerted for a question’s response by a location admin).

• By alerts total or by alert status on the dashboard. These links are accessible to the right of any of the dashboard stat line graphs on a location’s dashboard.

• By groups stats, category stats, or rounder stats on the dashboard. Whenever filtering by one of these, you can click the number link under “Active alerts” for the list item. This will open a list of rounds in which you can select a more vert and click “View” to perform service recovery. 

Note that anytime a list of rounds is accessed with alerts, each list item contains the following columns: subject name / date completed, survey name, group name, rounder name, and alert status (pending, in progress, resolved, unable to resolve)